Frequently Asked Questions

Check in time is 3:00 pm; check out time is 12:00 pm.

If you can share your flight information with our staff prior to arrival we will work towards minimizing any wait for check in upon arrival. If we are unable to provide an early check in or late check out, please note we have a complimentary Hospitality Suite available for guest use. This suite has lockers and showers available for guests to freshen up upon their arrival or prior to departure.

The maximum number of guests is three persons to a room. There is no additional charge for one child 17 years old and under, utilizing existing bedding. Additional charges for third person will apply if required. Cribs are complimentary.

Halekulani is a non-smoking facility. Smoking and the use of e-cigarettes are prohibited in all guest rooms and guest room lanais. If it is determined that smoking has taken place in the rooms or suites, a cleaning fee will be charged and placed on the guest account prior to check-out.

There is a designated smoking area located next to the Gatehouse waterfall adjacent to the front entrance of the hotel. All other areas of the hotel are prohibited by Hawaii State Law.

The maximum number of guests is three persons to a room. There is no additional charge for one child 17 years old and under, utilizing existing bedding. Additional charges for third person will apply if required. Cribs are complimentary.

Halekulani offers access and accommodations that are compliant with the Americans with Disabilities Act (ADA). For these accessible guestrooms and suites we offer two types of accommodations, barrier free for mobility access and specially designed guestrooms to assist with hearing impairments.

Wi-Fi is complimentary and very easy at Halekulani. When you open a browser while on property on either your laptop or mobile phone, a window will appear with a button to click to allow your device to access the wifi connection.

• Proceed onto H1 Freeway heading east toward Honolulu.
• Take the Nimitz Hwy exit (Hwy 92) and continue east.
• Nimitz Hwy. becomes Ala Moana Blvd. Stay on Ala Moana Blvd. until it meets Kalakaua Ave.
• Turn right onto Kalakaua Ave. and proceed to Lewers Street.
• Turn right onto Lewers Street. and continue to Kalia Road.
• Turn left onto Kalia Road.
• The Halekulani driveway is on the right

Children’s menus are available and the chef is always happy to create a Keiki sized “grown up” dish!

Please call our dining reservations and they will be happy to assist in helping to arrange something to make your special date memorable.

For La Mer, we request elegant evening attire for women. Dinner jackets or dress shirts, dress slacks and shoes for gentlemen. As an elegant fine dining restaurant, La Mer restricts patrons to adults and children eight years and older.

For Orchids’ Breakfast, Lunch, Brunch, and Afternoon Tea, resort causal wear is requested. Tank tops, beachwear, exercise attire, and flip flops are not permitted. For Orchids’ Dinner, casual elegant attire is requested. Casual T-shirts, tank tops, beachwear, exercise attire or flip flops are not permitted.

We offer three ceremony sites here.  The site is dependent on where your reception will be, day of the week, and size of your group.

This is our specialty to customize all details of your wedding to match your vision.

We do have a list of great vendor partners that are familiar with our standards, but you are not required to use them.  We do require a day-of Wedding Coordinator.

Our reception package offers complimentary rooms based on your food total.  We also offer a 20% discount to all guests attending your wedding (based upon availability).

We have five private event venues on property to accommodate groups between 10-300 guests.

We allow bookings beyond a year in advance for weekends.

Our award-winning culinary team is happy to prepare a customized menu based on ethnic and individual favorites; as well as dishes specifically crafted for dietary restrictions.

Check in time is 3:00 pm; check out time is 12:00 pm.

If you can share your flight information with our staff prior to arrival we will work towards minimizing any wait for check in upon arrival. If we are unable to provide an early check in or late check out, please note we have a complimentary Hospitality Suite available for guest use. This suite has lockers and showers available for guests to freshen up upon their arrival or prior to departure.

Halekulani is a non-smoking facility. Smoking and the use of e-cigarettes are prohibited in all guest rooms and guest room lanais. If it is determined that smoking has taken place in the rooms or suites, a cleaning fee will be charged and placed on the guest account prior to check-out.

There is a designated smoking area located next to the Gatehouse waterfall adjacent to the front entrance of the hotel. All other areas of the hotel are prohibited by Hawaii State Law.

Halekulani offers access and accommodations that are compliant with the Americans with Disabilities Act (ADA). For these accessible guestrooms and suites we offer two types of accommodations, barrier free for mobility access and specially designed guestrooms to assist with hearing impairments.

Wi-Fi is complimentary and very easy at Halekulani. When you open a browser while on property on either your laptop or mobile phone, a window will appear with a button to click to allow your device to access the wifi connection.

Please present a photo I.D. and sign for the package at our Concierge desk.

Please use the following as a template to label your packages:

Name / Dates of stay
Guest of Halekulani or ATTN Concierge
2199 Kalia Road
Honolulu, HI 96815

If a package arrives more than 90 days before your check in date there will be a $25 fee per package for long term storage.

Being able to provide the carrier and tracking information to our staff allows us to better anticipate the item’s arrival.

Please notify our Concierge team before you check out that you are expecting items. We will hold unclaimed packages for 45 days.

Who should I contact about packages/mail I am having mailed to the hotel?

Our Concierge department will be happy to assist in mailing packages to the hotel.

Overnight parking is $68.00 per night.

There are no resort fees at Halekulani.

HST (Hawaii-Aleutian Standard Time). Hawaii does not observe Daylight Savings Time.

Yes. Please visit recreation.gov to make your reservations direct. If tickets are SOLD OUT, or Concierge can assist with making alternative arrangements through a tour company.

Halekulani guests have access to some of Oahu’s finest art and cultural venues with our “For You Everything.”

Our concierge will be happy to assist with recommendations.

Yes, our SurfHalekulani team is able to store your personal surf boards, complimentary.

Yes, our SurfHalekulani team is able to store your rental boards and equipment, $25 per night, per board or piece of equipment.

Yes, our “Board Spa” is available with services to de-wax, clean, repair, and buff your boards. Please inquire with concierge for more details.

All major Credit Cards are accepted

All guestroom and suite rates are subject to the prevailing Hawaii State General Excise Tax at 4.712%, Hawaii Transient Accommodations Tax at 10.25% and Oahu Transient Accommodations Tax at 3% (combined rate of 17.962%). Tax rates are subject to change without notice from the State of Hawaii and the City & County of Honolulu.

To guarantee reservations, a credit card guarantee is required at the time of booking the reservation. Cancellations received within seventy-two (72) hours prior to arrival or non-arriving guests will be assessed a one-night’s room charge with applicable taxes.

May vary according to season.

The maximum number of guests is three persons to a room. There is no additional charge for one child 17 years old and under, utilizing existing bedding. Additional charges for third person will apply if required. Cribs are complimentary.

Halekulani offers access and accommodations that are compliant with the Americans with Disabilities Act (ADA). For these accessible guestrooms and suites we offer two types of accommodations, barrier free for mobility access and specially designed guestrooms to assist with hearing impairments.

Check in time is 3:00 pm; check out time is 12:00 pm.

If you can share your flight information with our staff prior to arrival we will work towards minimizing any wait for check in upon arrival. If we are unable to provide an early check in or late check out, please note we have a complimentary Hospitality Suite available for guest use. This suite has lockers and showers available for guests to freshen up upon their arrival or prior to departure.

Halekulani is a non-smoking facility. Smoking and the use of e-cigarettes are prohibited in all guest rooms and guest room lanais. If it is determined that smoking has taken place in the rooms or suites, a cleaning fee will be charged and placed on the guest account prior to check-out.

There is a designated smoking area located next to the Gatehouse waterfall adjacent to the front entrance of the hotel. All other areas of the hotel are prohibited by Hawaii State Law.

Halekulani offers access and accommodations that are compliant with the Americans with Disabilities Act (ADA). For these accessible guestrooms and suites we offer two types of accommodations, barrier free for mobility access and specially designed guestrooms to assist with hearing impairments.

All major Credit Cards are accepted

All guestroom and suite rates are subject to the prevailing Hawaii State General Excise Tax at 4.712%, Hawaii Transient Accommodations Tax at 10.25% and Oahu Transient Accommodations Tax at 3% (combined rate of 17.962%). Tax rates are subject to change without notice from the State of Hawaii and the City & County of Honolulu.

Wi-Fi is complimentary and very easy at Halekulani. When you open a browser while on property on either your laptop or mobile phone, a window will appear with a button to click to allow your device to access the wifi connection.

The maximum number of guests is three persons to a room. There is no additional charge for one child 17 years old and under, utilizing existing bedding. Additional charges for third person will apply if required. Cribs are complimentary.

To guarantee reservations, a one night’s deposit, non-refundable, is required at time of booking. Full pre-payment is required thirty (30) days prior to arrival and is non-refundable in the event of cancellation. If the reservation is made within thirty (30) days of arrival, full non-refundable pre-payment will be required.

May vary according to season.

Check in time is 3:00 pm; check out time is 12:00 pm.

If you can share your flight information with our staff prior to arrival we will work towards minimizing any wait for check in upon arrival. If we are unable to provide an early check in or late check out, please note we have a complimentary Hospitality Suite available for guest use. This suite has lockers and showers available for guests to freshen up upon their arrival or prior to departure.

Halekulani is a non-smoking facility. Smoking and the use of e-cigarettes are prohibited in all guest rooms and guest room lanais. If it is determined that smoking has taken place in the rooms or suites, a cleaning fee will be charged and placed on the guest account prior to check-out.

There is a designated smoking area located next to the Gatehouse waterfall adjacent to the front entrance of the hotel. All other areas of the hotel are prohibited by Hawaii State Law.

Halekulani offers access and accommodations that are compliant with the Americans with Disabilities Act (ADA). For these accessible guestrooms and suites we offer two types of accommodations, barrier free for mobility access and specially designed guestrooms to assist with hearing impairments.

All major Credit Cards are accepted

All guestroom and suite rates are subject to the prevailing Hawaii State General Excise Tax at 4.712%, Hawaii Transient Accommodations Tax at 10.25% and Oahu Transient Accommodations Tax at 3% (combined rate of 17.962%). Tax rates are subject to change without notice from the State of Hawaii and the City & County of Honolulu.

Wi-Fi is complimentary and very easy at Halekulani. When you open a browser while on property on either your laptop or mobile phone, a window will appear with a button to click to allow your device to access the wifi connection.

The maximum number of guests is three persons to a room. There is no additional charge for one child 17 years old and under, utilizing existing bedding. Additional charges for third person will apply if required. Cribs are complimentary.

A credit card guarantee is required at time of booking and will be assessed one-night’s room charge with applicable tax thirty (30) days prior to arrival. Full non-refundable prepayment of room rate and applicable tax is subsequently required Seven (7) days prior to arrival.

Cancellations received within thirty (30) days of arrival will be assessed a one-night’s room charge. Cancellations received within seven (7) days of arrival are subject to full cancel charge of room rate and applicable tax.

May vary according to season.

Check in time is 3:00 pm; check out time is 12:00 pm.

If you can share your flight information with our staff prior to arrival we will work towards minimizing any wait for check in upon arrival. If we are unable to provide an early check in or late check out, please note we have a complimentary Hospitality Suite available for guest use. This suite has lockers and showers available for guests to freshen up upon their arrival or prior to departure.

Halekulani is a non-smoking facility. Smoking and the use of e-cigarettes are prohibited in all guest rooms and guest room lanais. If it is determined that smoking has taken place in the rooms or suites, a cleaning fee will be charged and placed on the guest account prior to check-out.

There is a designated smoking area located next to the Gatehouse waterfall adjacent to the front entrance of the hotel. All other areas of the hotel are prohibited by Hawaii State Law.

Halekulani offers access and accommodations that are compliant with the Americans with Disabilities Act (ADA). For these accessible guestrooms and suites we offer two types of accommodations, barrier free for mobility access and specially designed guestrooms to assist with hearing impairments.

All major Credit Cards are accepted

All guestroom and suite rates are subject to the prevailing Hawaii State General Excise Tax at 4.712%, Hawaii Transient Accommodations Tax at 10.25% and Oahu Transient Accommodations Tax at 3% (combined rate of 17.962%). Tax rates are subject to change without notice from the State of Hawaii and the City & County of Honolulu.

Wi-Fi is complimentary and very easy at Halekulani. When you open a browser while on property on either your laptop or mobile phone, a window will appear with a button to click to allow your device to access the wifi connection.

The maximum number of guests is three persons to a room. There is no additional charge for one child 17 years old and under, utilizing existing bedding. Additional charges for third person will apply if required. Cribs are complimentary.

To guarantee reservations, a credit card guarantee is required at the time of booking the reservation. Cancellations received within seventy-two (72) hours prior to arrival or non-arriving guests will be assessed a one-night’s room charge with applicable taxes.

May vary according to season.

Check in time is 3:00 pm; check out time is 12:00 pm.

If you can share your flight information with our staff prior to arrival we will work towards minimizing any wait for check in upon arrival. If we are unable to provide an early check in or late check out, please note we have a complimentary Hospitality Suite available for guest use. This suite has lockers and showers available for guests to freshen up upon their arrival or prior to departure.

Halekulani is a non-smoking facility. Smoking and the use of e-cigarettes are prohibited in all guest rooms and guest room lanais. If it is determined that smoking has taken place in the rooms or suites, a cleaning fee will be charged and placed on the guest account prior to check-out.

There is a designated smoking area located next to the Gatehouse waterfall adjacent to the front entrance of the hotel. All other areas of the hotel are prohibited by Hawaii State Law.

All major Credit Cards are accepted

All guestroom and suite rates are subject to the prevailing Hawaii State General Excise Tax at 4.712%, Hawaii Transient Accommodations Tax at 10.25% and Oahu Transient Accommodations Tax at 3% (combined rate of 17.962%). Tax rates are subject to change without notice from the State of Hawaii and the City & County of Honolulu.

Wi-Fi is complimentary and very easy at Halekulani. When you open a browser while on property on either your laptop or mobile phone, a window will appear with a button to click to allow your device to access the wifi connection.

The maximum number of guests is three persons to a room. There is no additional charge for one child 17 years old and under, utilizing existing bedding. Additional charges for third person will apply if required. Cribs are complimentary.

To guarantee reservations, a credit card guarantee is required at the time of booking the reservation. Cancellations received within seventy-two (72) hours prior to arrival or non-arriving guests will be assessed a one-night’s room charge with applicable taxes.

May vary according to season.