Hotel Accessibility Features

We are committed to providing equal access and opportunity for individuals with disabilities. The features also make our hotels more accessible for individuals with changing abilities to ensure a seamless experience. Our overall goal is to improve usability throughout the hotel for all guests, while staying in compliance with ADA Guidelines and the Americans with Disabilities Act of 1990.

View of outside hotel hallway with a porter and luggage cart in the distance

Accessible Hotel Areas

  • Accessible Parking
  • Public Entrance
  • Registration desk
  • Concierge desk
  • Accessible Rooms
  • Accessible Elevators
  • Fitness Center / Exercise facilities
  • Accessible Meeting Rooms
  • Public restrooms
  • Restaurants
  • Swimming pool
  • Business center

Accessibility for Guest Rooms

  • Text telephone TTY
  • Closed caption or closed captioning decoders for guest room televisions
  • Accessible guest rooms with mobility features have doorways with 32in (0.81m) of clear width
  • Lowered Air-Conditioner Control Panel, Entrance Door Peephole, Bathroom Clothesline and Closet Rod
  • Wider Aisle Access to Bathroom
  • ADA Compliant Higher Toilet Height
  • Assistive Grab Bars (Located Near Toilet & In Shower/Tub Areas)
  • Modified Faucet Handles
  • Balcony Door Ramps (Optional)

Hotel Areas with Accessible Routes from Accessible Public Entrance

  • Meeting room / Ballroom area
  • Guestrooms
  • Fitness Center / Exercise facilities
  • Business center
  • Restaurants
  • Registration area
  • Swimming pool
  • Spa

Accessible Hotel Parking and Transportation

  • Accessible Transportation with advance notice
  • Self-parking for cars
  • Van-accessible self-parking

The following additional features are available:

  • Alarms – Audible
  • Assistive listening devices for meetings upon request
  • Braille elevator
  • Braille room numbers
  • Closed captioning on televisions or closed captioning decoders
  • Grab bars in bathroom – ADA rooms
  • Hearing impaired kit (telephone, emergency lights, bed shaker)
  • Level or ramp entrance into the building
  • Lowered emergency evacuation instructions
  • Lowered light switches
  • Lowered peep hole in door
  • Lowered sink
  • Raised toilet seat, portable commode
  • Roll-in Shower
  • Rooms accessible to wheelchairs (no steps)
  • Service animals welcome
  • Shower chairs
  • Strobe alarms
  • Swimming pool hoist for pool access (assistance provided by Pool Attendant)
  • TTY for guest use
  • Vibrating fire alarm available
  • Visual alarm for hearing impaired
  • Visual alarms for hearing impaired in hallways
  • Visual alarms for hearing impaired in public areas
  • Wheelchair ramps
Available through Concierge (for an additional fee):
  • Nurses and companion aides
  • Various types of wheelchair (Hawaiian Islands Medical)
  • Wheelchair accessible tours & transportation through island (minimum 24 hour notice)