Common Questions About EV Car Share
“How long does it take for my license to be approved?”
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- Most states take about five minutes; however, Hawaii licenses may take a few days to return the DMV report
- Call the license verification team at (888) 610-0506; Option 2 to check your status at any time.
“How do I Reserve and Pay?”
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- Enjoy paperless reservations and payments, all are taken care of through the Envoy Mobility app.
“What if I need to modify or cancel my booking?”
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- You can easily do so through the app, or by contacting customer service.
- If you modify or cancel in advance, you can do so without any fees.
- If you cancel your booking within 1 hour, 50% of the original booking fee will be charged.
“Do I need to wash the car?”
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- No, but please keep the inside clean for the guest who uses it next.
“How far can I drive?”
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- Normal range of the vehicle is approximately 260 miles for Model Y and 330 for Model X, so you’ll easily be able to make it around the island and back.
- Please remember to check your charge level and plan ahead before you go.
“Do I have enough charge to make it to the North Shore and back?”
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- Yes, the vehicle will only use about 100 miles (approximately 35%) of the charge to make it directly there and back safely.
“Does it work where cell phone service is limited?”
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- Yes, the app works using Bluetooth, so even if there is no cell service you’ll have access to the vehicle via your phone. You can also pick up a key to the car by request at the resort’s Valet Desk.
“What if I can’t make it back in time by the end of my scheduled booking?”
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- You can extend your booking through the app, or by calling customer service.
- Please be considerate of your neighbors, and try to plan your trip in advance, giving yourself plenty of time to explore our beautiful island – it’s easy to get distracted!
“What if I get sand or dirt inside the vehicle?”
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- Penalties may be charged for excess sand, dirt, or trash left in the vehicle.
- Please be considerate and keep sand and debris to a minimum.
“Do I need to End My Ride when I get back to the hotel?”
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- Yes, please press “End My Ride” in the app when dropping off with valet.
Questions? Email us at [email protected] or call (888) 610-0506
Browse some FAQs? Visit www.envoythere.com/faq-users
License Approval Questions? Call us at (888) 610-0506
Interested weekly bookings? Email us [email protected]
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